Using Your Plan

Customer Service

Our friendly Customer Service Department is on hand to help whether you have an enquiry about your account, or need advice with your claim.

The standard of the service we deliver to our customers has been recognised as outstanding in an independent survey – placing us in the top 5% of companies surveyed for the third consecutive year*. We are also proud to have maintained the accreditation of the Servicemark Award for Customer Service.

* The Leadership Factor Customer Satisfaction Survey 2009.

Access and Manage Your Account Online

An easy and convenient way to manage your account 24/7. Here you can make a claim, download a claim form, check your benefit balance, check your claims history, update your address details and more!

Make a Claim

With Health365 making a claim is quick and easy. Exactly how it should be. Pay for your healthcare treatment, keep your receipt and submit your claim to us.

You can claim online by simply logging on to ‘Your Account’. Alternatively you can download a claim form, or we can post one out to you. All claims must be made within 13 weeks of the date of each payment or date of discharge as an inpatient. We aim to process correctly presented claims within 5 days and pay the money directly into your bank account. It’s that simple.